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Appointments

Appointments can be made by telephone, in person at the reception desk or by booking online via the link at the top of this page.

Doctor and nurse consultations are by appointment only and are available at various times of the day.

The Practice will endeavour to see all medical emergencies the same day.

Triage

We have now adopted a triage system for urgent appointments with the doctor.  We know that this is not universally popular and we would like to explain the reasons for using this system.  We have a limited number of urgent appointments each day and to ensure that we offer a quick and efficient service for those who need urgent help your call may be passed to a Nurse who will assess your problem to determine the best course of action.   We have a duty to offer clinical advice to a patient from a doctor or nurse within 24 hours and we meet this requirement by responding to urgent requests to be seen with a telephone call from our nurse.

Extended Hours

The Practice runs a doctor led extended hours service on Thursday evenings from 18:30 to 20:30 for patients who work or find it difficult to attend the Practice within normal surgery hours.

Telephone Consultations

Your doctor is always willing to speak to you on the telephone at the end of morning surgery.  If you would like to talk to a doctor on the telephone please ring the main surgery number on 01255 424334.  You may be given a time to ring back if the doctor has not finished their clinic.

You may also telephone the nurses for advice.  Your number will be taken and the nurse will return your call within 48 working hours.  In the case of an emergency a nurse will take your call straight away or ring you back within an hour.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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